Delivery Information

All orders are dispatched same day if your order is placed and received before 4pm, Monday to Friday, excluding bank holidays.

If you order before 4pm Monday to Friday your goods will be despatched the same day with your chosen timed shipping option. All our Goods are dispatched in discreet packaging and will be delivered to your door either by our own fleet of vehicles or by our nominated national carrier.

UK Mainland Delivery

Delivery Options	Delivery Times	Orders Under £100	Orders Over £100
Economy Delivery (Monday - Friday)	Next Working Day (Monday - Friday)	£3.95	FREE
BY 12 Noon (Next Working Day)	Next Working Day By 12 Noon (Monday - Friday)	£6.25	£2.30
BY 10 AM (Next Working Day)	Next Working Day By 10 AM (Monday - Friday)	£9.95	£6.00
Saturday (Saturday)	Saturday Delivery	£9.95	£9.95

UK Offshore Delivery

Delivery Option	Post Codes	Delivery Times	Price
Standard Northen Ireland	BT	2-3 Working Days	£20.45
Next Working Day (Monday - Friday) Northen Ireland	BT	Next Working Day (Monday - Friday)	£24.35
Standard Delivery	AB31 - AB56, IV1 -IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49, PH50	2-3 Working Days	£20.35
Next Working Day (Monday - Friday)	AB31 - AB56, IV1 -IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49, PH50	Next Working Day (Monday - Friday)	£16.55
Standard Delivery	HS, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, IV41 - IV49, IV51, IV55, IV56, PH42 - PH44, ZE, IM	2-3 Working Days	£20.35
Next Working Day (Monday - Friday)	HS, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, IV41 - IV49, IV51, IV55, IV56, PH42 - PH44, ZE, IM	Next Working Day (Monday - Friday)	£16.55
Standard Delivery Channel Islands	GY, JE	2-3 Working Days	£31.95
Next Working Day (Monday - Friday) Channel Islands	GY, JE	Next Working Day (Monday - Friday)	£28.35

Mixed Delivery

If your order consists of more than one product with different delivery times, then individual products may be sent out at different times to ensure you get your products as soon as possible. Don’t worry this service is at no extra cost to you!

Delivery Tracking

Once your order is with our courier you’ll receive an email or text message to let you know it’s on its way. This will include a tracking number for you to track your parcels journey as it makes its way to you.

Missed Delivery

Sometimes it's not possible to be in all day waiting for your order to be delivered. If your not in when our courier attempts to make the delivery they will leave a card letting you know which of the following actions they’ve taken:

Attempt re-delivery – The courier will reattempt up to 3 times before returning the parcel to us
Leave your order with a neighbour – They’ll let you know which one they left it with
Leave your order in a safe place – The card will tell you where they’ve left your parcel

Packaging

Incodirect are aware of how important your privacy is when receiving your order. All our parcels are discreetly packaged in either an unbranded box or a Privacy bag. Incodirect work closely with our packaging supplier to not only provide a packaging solution that protects your goods whilst in transit but that is also from sustainable sources and as environmentally friendly as possible. All our postage labels are also discreet with the reference of the sender so that you can be totally confident that the nature of the order is only known by you.

Late Deliveries

Whilst Incodirect and our nominated carriers work hard to get you orders to you on time first time there is always the possibility of a delay with unforeseen delays. Incodirect’s delivery service achieves high levels of delivery satisfaction with its customers, and is product to say that over 99.5% of orders are delivered on time first time. In the unlikely event that your order does not arrive when you expect then please call or email our customer service team who will be more than happy to help resolve the issue.