Medical and Healthcare FAQs at Ostomed

WHEN WILL I RECEIVE MY ORDER?

At Ostomed we provide a same day/next day delivery service subject to order cut off times.

CAN YOU SEND FREE SAMPLES?

As an independent Appliance Contractor we do not have an affiliation to any one manufacturer. We are therefore able to arrange samples from the world’s leading Ostomy, Urology & Continence suppliers. Please ask one of our Customer Service Team in 01253 881290 who will be more than happy to help with your enquiry.

IS THERE A CHARGE FOR DELIVERY?

Sales Orders below £50 will be subject to a £5.50 plus VAT delivery charge. All FP10 Agency Orders do not incur any delivery charges.

HOW DO I RETURN A PRODUCT?

All returns must be reported to Ostomed within 3 days of delivery to you. Please contact our Customer Services Team if you wish to make a return.